This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pen & pencil markings. With owner's name inside cover. In poor condition, suitable as a reading copy. Please note the image in this listing is a stock photo and may not match the covers of the actual item.

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Bibliographic Details

Title

Service Operations Management: Improving Service Delivery (4th Edition)

Publisher

Pearson

Publication Date

2012

Language

English

ISBN 10

0273740482

ISBN 13

9780273740483

Binding

Soft cover

Edition

4th Edition

Condition

Poor

Seller catalogs

Business

About this title

Synopsis

This fully-updated international market-leading book provides a comprehensive and balanced introduction to service operations management.

About the Author

Robert Johnston is Professor of Operations Management at Warwick Business School.

Graham Clarkis Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme.

Michael Shulver is a Senior Teaching Fellow in the Operations Management Group at Warwick Business School where he is the Academic Director of the School’s BSc in Management.

"About this title" may belong to another edition of this title.

Store Description

Based in central Lincoln, Anybook Ltd. sells exclusively on line. We specialise in academic works. All our books are in good condition or better, unless otherwise described. We will respond to your enquiry promptly and mail books out within 24 hours of receiving payment. We use Royal Mail and other reputable couriers at greatly discounted postage rates. If you find cheaper postage from the UK, we'll match it. Remember if you are unsatisfied in any way with any purchase, we will give you a complete and unconditional refund. All books are hand wrapped. All e-mails answered personally. All books are offered subject to being unsold.

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Anybook Ltd.
28 West End,, Burgh le Marsh,, Lincolnshire, PE24 5EY, United Kingdom

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Anybook Ltd is a company registered in England and Wales. Company Registration Number: 3692291. VAT Number: GB753406145. Share Capital GBP100.

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