Very Good/No Jacket (35372) No jacket, believed as issued. Hardcover, very good condition, w. ltly rubbed wraps, lt marks. V. ltly slanted sp, ltly bumped sp base, v. ltly bumped bottom corners. Ltly tanned p. edges. Creaky fr hinge. Sig on ffep, o/w cln, tight, unmarked. 462. Seller Inventory # 35372

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Bibliographic Details

Title: Service Management for Competitive Advantage

Publisher: McGraw-Hill

Publication Date: 1994

Binding: Hardcover

Edition: First ition edition

About this title

Synopsis:

James Fitzsimmons' 1982 McGraw-Hill text, "Service Operations Management", the first book on the topic, defined the field of service operations management. Fitzsimmons is now senior author of an all new 1994 service management text which sets the paradigm for service management for the 1990s. This junior/senior/graduate text is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experiences and research with numerous service firms. Its highly readable presentation is designed to appeal even to students with little business experience.

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George Cross Books
MA, U.S.A.

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George Cross Books guarantees the condition of every book as it is described. If
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Contact details: George Cross, 6 3rd St, Lexington MA 02420, USA. Email:
georgecrossbooks@gmail.com. Phone number: 877-822-8763. Fax Number: 877-822-
8763.

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