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Service Chain Management

Christos Voudouris

Published by Springer-Verlag Gmbh Dez 2007, 2007
ISBN 10: 3540755039 / ISBN 13: 9783540755036
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Title: Service Chain Management

Publisher: Springer-Verlag Gmbh Dez 2007

Publication Date: 2007

Binding: Buch

Book Condition: Neu

Description:

Neuware - Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The focus is on real-world challenges. 308 pp. Englisch. Bookseller Inventory # 9783540755036

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Synopsis: Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The focus is on real-world challenges.

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