Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners including Eileen Abels, Anita Ondrusek, Marie L. Radford, and Steven Tash, this text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics in reference provide a solid foundation, plus fresh insight on new issues, including *New chapters on ethics, readers' advisory, and reference services for children and young adults *Website development and maintenance *RSS feeds *Social networking *Delivering reference services across multiple platforms As librarians experience a changing climate for all information services professionals, Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in the 21st century.

Review

"Different groups of readers will use the book in different ways. The comprehensiveness of its content may help new instructors to define the scope of a course on reference services, clarify the content of the course sections and design assignments. Library school students will benefit from reading the book cover-to-cover, and the most diligent of them will remember it as an important component of their education. Library practitioners are most likely to see the publication of a new edition as evidence of the continuing importance of reference services and, depending on their experience, will appreciate the concrete sections on answering reference questions, the discussion of reference practices in the technological context and some of the philosophical issues related to the reference librarian’s work. The book is an irreplaceable source that can be recommended as an essential item for any library’s professional collection." (Collection Building)

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