If you need to get the right work to the right people at the right time in an SAP application system, this book is your number one resource! This second edition of our bestselling workflow book provides practical guidance on SAP Business Workflow. You ll explore a general overview of workflow processes, learn how to deploy and extend existing workflows, and discover how to create your own successful workflow projects. The book contains a plethora of technical details you ll need if you re implementing, and overviews if you re a business process expert just curious to see workflow capabilities in action. The book is up-to-date for SAP NetWeaver 7.0 and includes information on upgrading workflow, UWL, ABAP Objects, and other effective capabilities. In addition, it will touch on SAP s overall strategy for Business Process Management. Many tips and tricks, guidelines, and practical instructions from the world s leading SAP Business Workflow experts make this book an indispensable reference for everyday use. Highlights * Using SAP Business Workflow: Configuration, Work Item Delivery, Agents, Administration * Developing Your Own Workflow: Design Techniques, Objects, ABAP Classes, Agent Determination, Custom Programs, Universal Worklist * User Interface Technologies andWorkflow: Interface Options, Web Dynpro ABAP/Java, BSP, Forms, Alloy, Duet * Using Workflows in SAP Business Suite Applications: ArchiveLink, SAP ERP, SRM, CRM, HCM

About the Author

Alan Rickayzen is the product manager of Alloy, the first joint software product between IBM and SAP. This integrates IBM Lotus Notes with SAP and includes workflow decision management. He has been with SAP since 1992 and in data processing since 1988. In 1995, he joined the SAP Business Workflow group performing development work as well as consulting for various major U.S. customers. During this time, he amassed a good technical knowledge of the product before moving in 1998 to workflow product management where he was the principal liaison for the SAP workflow user groups. He has written regularly for SAP journals and was an author of the first edition of Practical Workflow for SAP. In his pursuit of Interoperability he became one of the original authors of the Web standard BPEL4People and WS-HumanTask, which have now been taken to Oasis. Alan Rickayzen graduated from Kings College, London with a bachelor of science degree in physics. Jocelyn Dart is an SAP employee and has a number of specialties, including SAP Business Workflow, SAP Interactive Forms by Adobe, and HCM Processes and Forms. She has been involved with SAP products since 1990 on various customer sites. In 1994, she joined SAP Australia as a help desk support consultant. Later, she became an instructor giving courses in ABAP, Internet Transaction Server, SAP Business Workflow, SAP SRM, and SAP Interactive Forms by Adobe. She is currently a SAP Field Services consultant advising various major Australian and New Zealand customers. She is acknowledged as a global expert in SAP Business Workflow and regional expert in HCM Processes and Forms. Jocelyn Dart has a bachelor's degree in applied science. (Computing Science) from the University of Technology, Sydney. Ginger Gatling is a senior product manager with SAP NetWeaver Management. She joined SAP in 1997 and spent her first seven years within Educational Services at SAP America. She taught more than 30 classes, including SAP Business Workflow, security, SAP CRM Middleware, integration, and administration courses. Additionally, she authored classes on SAP NetWeaver Business Warehouse security and system auditing. In 2004, she joined the SAP NetWeaver organization, working for SAP Labs, where she has served as product manager for BPM topics (including SAP Business Workflow, Universal Worklist, SAP NetWeaver Business Process Management), integration topics (SAP NetWeaver Process Integration), and other SAP NetWeaver topics as required. She is an active member in the Americas SAP User Group, serving on the board of her local North Texas ASUG Chapter, and she is a big fan and contributor to SDN and business process expert communities. Ginger has a master's degree in music theory from Northwestern University. Erik Dick started his professional career as an independent software developer for personal computers. He did basic studies in computer science at TU of Kaiserslautern until 1997. He then joined the Fraunhofer Institute for Experimental Software Engineering as a professional software developer to support scientific projects (C++/Java SE). In 2001, he continued his career as a JEE expert at SAP Markets in the area of Content Integrator (Master Data Management). He then transitioned to SAP AG, working in the SRM development organization as an architecture developer for the SRM workflow framework (ABAP). Since 2008, he has worked as senior developer for the architecture group of SAP NetWeaver Business Process and Event Management. Oliver Hilss is a senior developer equally experienced in Java and ABAP technologies. He has been with SAP since 2001. After working as a Java developer in the area of Master Data Management he joined the SRM development team within the SAP Business Suite organization. During the past four years, Oliver was in charge of workflow-related development within the SAP SRM application and contributed significantly to corresponding architecture and design decisions. Oliver graduated in computer science at the University of Applied Sciences, Furtwangen. Somya Kapoor is a product manager within Information Worker Solutions concentrating on Duet. She joined SAP in 2005 and had the opportunity to work on new and exciting SAP emerging solutions such as xApps (Resource Planning and Management [xRPM], Product Definition [xPD]), Enterprise Search, and Duet. She is an active contributor to the online communities SDN, BPX, and Microsoft TechNet. Somya has a bachelor's degree in computer science and master's degree in software engineering from San Jose State University. Silvana Kempf studied civil engineering at Bauhaus University Weimar and BTU Cottbus. After graduating, she started her career as a Java developer at SAP Markets in 2001 in the area of Content Integrator (Master Data Management). She then transitioned to SAP AG, working in the SRM development organization. She started as an ABAP developer, and then became the project lead for workflow. In this context, she achieved the Project Management Professional (PMP) certificate by PMI. After working within SAP SRM for three years, she became a project manager for the SAP NetWeaver organization. She currently works as a project manager for Java Server and Infrastructure development. Susan Keohan is a senior application developer at MIT Lincoln Laboratory. She has worked with SAP since 1995, when MIT began its implementation. She has been designing and implementing processes with SAP Business Workflow since 1997, starting with SAP R/3 release 3.1C. She was instrumental in founding the ASUG Workflow and BPM Special Interest Group as well as the SAP-WUG mailing list. In 2002, Susan transferred to MIT Lincoln Laboratory to begin a new SAP implementation there -- with many workflow applications to develop and maintain. She has presented various workflow-related topics at ASUG conferences and continues to serve as the Program Chair for the Workflow and BPM SIG. In 2008, Susan achieved one of her highest professional honors -- to be named an SAP Mentor. Thomas Kosog has been with SAP America since 1994 and in software development since 1986. As a Platinum Workflow Consultant, Thomas has designed and implemented SAP Business Workflows on several customer projects in almost all SAP applications and releases, especially in the SRM, HR organizational charts, Finance, and Master Data areas. Thomas has also given many workflow trainings and has been a speaker for workflow presentations at SAP TechEd and ASUG. Most recently, Thomas has been focused on the integration of Web Dynpro ABAP applications and SAP Interactive Forms by Adobe into custom built workflows as well as performing customization of work items in the Universal Worklist of the SAP NetWeaver Portal. Paul Medaille is well known in the SAP technical community for his conference presentations, webinars, and contributions to SDN. Paul has been with SAP for more than 10 years as a consultant, educator, and product manager, with deep knowledge of Basis, SOA, and SAP NetWeaver Process Integration. He has a degree in mathematics from the University of California at Davis, and lives in Eugene, Oregon, with his wife Jessica and two greyhounds. Mike Pokraka is an independent consultant who started working with SAP in 1997. His previous background was in both business and technical areas, having just left a data processing and high-volume laser printing bureau, which he cofounded five years prior in 1992. Upon joining the SAP world, he worked in various diverse areas ranging from database administration to MM/SD, ABAP development, and EDI, before finally discovering SAP Business Workflow in 2000 and working with it ever since. He is also a regular speaker at conferences such as ASUG and SAP TechEd and was nominated as an SAP Mentor for 2009. Shalini Sabnani is a senior developer specializing in workflow and ABAP. She has been working with Innovapost since the company formed in 2001 developing and supporting one of the largest SAP implementations in North America. Since her original SAP implementation in the 1990s, Shalini has acquired many years of hands-on, real-world, client experience implementing and managing large SAP systems. She is currently part of Innovapost's Application Management team performing development work on various critical client projects within Canada. Prior to joining Innovapost, Shalini spent several years consulting to clients on various IS/IT matters with a particular expertise in data architecture. Shalini holds an honors degree in computer science and a bachelor of commerce degree from Pune University, India. Joern Sedlmayr joined SAP AG in 2005 and is a senior software developer. He studied industrial engineering at the university (TH) of Karlsruhe. After graduating, Joern joined BASF IT Services GmbH as a custom developer for various modules of SAP R/3 and for SAP SRM, with a major focus on SAP Business Workflow design, development, and administration in these areas. Since he joined SAP, he has been working as a developer on various topics within SAP CRM, namely CRM Service, Resource Planning, and CRM Worklist integration for workflow. Ted Sohn has developed numerous workflow applications for SAP internal and major U.S. customers. He is a Platinum consultant in the area of SAP NetWeaver development. He is unique because his expertise covers both ABAP and Java. His expertise includes SAP Business Workflow, Universal Worklist, Web Dynpro ABAP, Web Dynpro Java, Development Component based Java development, and so on. He also has solid experience in SAP NetWeaver Development Infrastructure (NWDI) administration. His current projects focus on SOA and SAP NetWeaver Business Process Management.

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