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Managing Conflict at Work

Johnson, Clive; Keddy, Jackie

ISBN 10: 0749459522 / ISBN 13: 9780749459529
Published by Kogan Page Ltd
New Condition: New Hardcover
From Kennys Bookstore (Olney, MD, U.S.A.)

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About this Item

2010. Hardcover. Provides practical guidance on how to prevent, contain and resolve conflict in the workplace. This title demonstrates how conflict management can have a powerful impact on the way organisations channel their energies; encouraging positive mindsets and building stronger and happier workforces. Num Pages: 268 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 247 x 167 x 23. Weight in Grams: 606. . . . . . Books ship from the US and Ireland. Bookseller Inventory # V9780749459529

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Bibliographic Details

Title: Managing Conflict at Work

Publisher: Kogan Page Ltd

Binding: Hardcover

Book Condition:New

About this title

Synopsis:

Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organizations channel their energies, encouraging positive mindsets and building stronger and happier workforces.  Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes, the book emphasises simple and practical ways for dealing with conflict situations - both when potential disputes are first emerging, and once a conflict has escalated into a formal complaint.
 
The book is accompanied by an extensive range of ready-to-use templates and case studies and is supported by a dedicated website, providing information and downloads referred to in the book, as well as videos and podcasts.

Review:

“With an abundance of useful models and metaphors, Johnson and Keddy bring the world of workplace conflict management alive for every audience. Overall an excellent treatment of a subject all too readily sensationalized or written from a victim perspective.This grown up grounded approach will help all practitioners in the field.” 

Dr John McGurk, Adviser: Learning and Talent Development, HR: Practice Development Team, Chartered Institute of Personnel and Development

“This book ‘gets it’ – it articulates basic truths and insights into human nature and behaviour which those involved in workplace disputes have observed all too often. My only worry is that the authors will put employment lawyers out of business!” 

Gary Freer, Partner in Employment Law, McGrigors LLP

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