MAKING CUSTOMERS COUNT: A Guide to Excellence in Customer Care.

Clutterbuck, David and Susan Kernaghan.

Published by Mercury,, 1991
ISBN 10: 185251048X / ISBN 13: 9781852510480
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1st ed. Free of internal markings. The still-lustrous DJ a tad rubbed; no tears. ;. Bookseller Inventory #

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Synopsis: This book is both a series of case studies of firms that have introduced programmes of customer care, and a study of why the majority of customer care schemes go awry. It aims to provide a framework for building up customer responsiveness in the day-to-day routines of businesses. The case histories compare the fortunes and appraises the methods of companies who have set up both successful and unsuccessful.

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Title: MAKING CUSTOMERS COUNT: A Guide to ...
Publisher: Mercury,
Publication Date: 1991
Binding: Hardcover
Book Condition: VG+

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David Clutterbuck, Sue Kernaghan
Published by Mercury Business Books (1991)
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David Clutterbuck, Sue Kernaghan
Published by Mercury Business Books 01/04/1991 (1991)
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Book Description Mercury Business Books 01/04/1991, 1991. Book Condition: Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Bookseller Inventory # 2341-9781852510480

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David Clutterbuck, Sue Kernaghan
Published by Mercury Business Books 01/04/1991 (1991)
ISBN 10: 185251048X ISBN 13: 9781852510480
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Book Description Mercury Business Books 01/04/1991, 1991. Book Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Bookseller Inventory # 6545-9781852510480

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Kernaghan, Sue
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Book Description -. Hardcover. Book Condition: Very Good. Making Customers Count: Guide to Excellence in Customer Care This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Bookseller Inventory # 7719-9781852510480

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Book Description -. Hardcover. Book Condition: Good. Making Customers Count: Guide to Excellence in Customer Care This book is in good or better condition. It has no tears to the pages and no pages will be missing from the book. The spine of the book is still in great condition and the front cover is generally unmarked. It has signs of previous use but overall is in really nice, tight condition. Shipping is normally same day from our UK warehouse. We offer a money back guarantee if you are not satisfied. Bookseller Inventory # 9053-9781852510480

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Book Description Mercury Business Books. Book Condition: Good. Ex-library, so some wear and barcode page may have been removed, but in good overall condition. Bookseller Inventory # Z1-H-003-00229

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Book Description Mercury Business Books, 1992. Book Condition: Good. Former Library book. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP13377177

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Book Description Mercury Business Books, 1992. Book Condition: Very Good. Former Library book. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP73619392

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