Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine.

Seller Inventory # CHL1940788

Contact seller

Report this item

Bibliographic Details

Title: Itil? V3 - A Pocket Guide: A Pocket Guide (Itsm Library) (Best Practice)
Publisher: Van Haren Publishing
Publication Date: 2007
Language: English
ISBN 10: 9087531028
ISBN 13: 9789087531027
Binding: Paperback
Condition: Used; Very Good

About this title

Synopsis

Previously known as: It Service Management based on Itil V3 - A Pocket Guide.

This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the Itil V3 upgrade.

Covering not only the Itil V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the Itil V3 functions and processes in a separate section as well.

Introduction to the Service Lifecycle

Lifecycle Phase: Service Strategy

Lifecycle Phase: Service Design

Lifecycle Phase: Service Transition

Lifecycle Phase: Service Operation

Lifecycle Phase: Continual Service Improvement

Designed for managers to give an overall picture of the Itil V3 upgrade.

Other languages available: Dutch,German,French,Italian,Japanese,Spanish

From the Back Cover

Note: This pocket book is available in several languages: English, German, French, Dutch.

This Pocket Guide is a concise summary of ITIL� V3. A quick, portable reference tool to this leading standard within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?

"About this title" may belong to another edition of this title.

Store Description

Reuseabook is an established second hand book seller. An ethical and environmentally conscious business, we look forward to providing you with a good read. Reuseabook is committed to providing each customer with the highest standard of customer service.

Visit Seller's Storefront

Seller's business information

Reuseaworld Ltd
Unit A Mill Place 2, 90 Bristol Road, Gloucester, GL1 5SQ, United Kingdom

Sale & Shipping Terms

Terms of Sale

Any customer wishing to return a book has 30 days to do so if they are not entirely satisfied.
Upon receipt, a refund of the cost of the book will be issued.

Legal company name : Reuseabook Partnership

Registered and returns address
Unit A
Mill Place 2
Bristol Road,
Gloucester
Gloucestershire
GL1 5SQ

Customer services and general contacts email: abe@reuseabook.com

Shipping Terms

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Unless noted otherwise in the ordering pipeline Reuseabook dispatches all items within two working days of receiving order You will receive notification of any delay or cancellation of your order.