This is the most practical, comprehensive, and authoritative guide to software and IT asset management on the market. Many industry experts contributed to this major revision of the original ITIL SAM Guide (Software Asset Management,2003) to reflect the changing world of processes, technology (e.g. cloud, BYOD, and tools), standards, and much more. It is essential reading for anybody involved in the acquisition, development, operation, management, use or retirement of IT assets.

This guide can help organizations achieve major benefits in risk management, cost reduction, enhanced security and improved service delivery. It will facilitate the integration of SAM/ITAM with service management and information security management while linking to organizational objectives. To do this, the guide gives structured and clear explanations of complex topics, with frequent real-life examples, key messages, and checklists.

KEY BENEFIT UPDATES

Organizations will benefit from costs savings, risk management, licence compliance, and enhanced security, thereby improving the value delivered to customers

Cost-saving opportunities outlined

Metrics for SAM and ITAM included

Updated standards and completely rewritten from the first edition

Numerous real-life examples, key messages and checklists highlighted throughout the text

Aligned to all recent best practice guidance

Appendices with practical guidance

References to ITIL Practitioner

Emphasizes sustainability for a SAM/ITAM programme

About the Author

AXELOS mission is to make professionals in project management, IT service management and cyber resilience more effective with certifications and guidance. These methods, including ITIL�, PRINCE2�, MSP� and a collection of best practice products are adopted by private, public and voluntary sectors in more than 150 countries to make both individuals and organizations work more effectively. AXELOS mission is to make professionals in project management, IT service management and cyber resilience more effective with certifications and guidance. These methods, including ITIL�, PRINCE2�, MSP� and a collection of best practice products are adopted by private, public and voluntary sectors in more than 150 countries to make both individuals and organizations work more effectively.

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