Hire the American Dream: How to Build Your Minimum Wage Workforce Into A High-Performance, Customer-Focused Team

Melton, Dave; McIntyre, Tim

Published by Wiley
ISBN 10: 0470438282 / ISBN 13: 9780470438282
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Praise for Hire the American Dream

"I learned early on that Dave Melton had cracked the code(about hiring and retaining great people) in his Manhattan franchise.His employees, who are all immigrants to the United States, areextremely loyal and are committed to customer service."
—From the Foreword by David A. Brandon, Chairman and CEO, Domino's Pizza, Inc.

"This is a must-read book for anyone managing or interested in starting a business, especially in the role of a franchisee. It's loaded with keen insights and best practices for interviewing, hiring, and motivating employees in a very challenging business environment. Dave Melton's story is truly inspirational."
—Jack Whipple, President, National Council of Chain Restaurants

"Hire the American Dream provides valuable lessons from the trenches. The school of hard knocks has taught Dave Melton a lot. You'll benefit fromhis experiences—you'll learn about creating incentives, enhancing customerservice, connecting on a personal level, giving feedback, and building world-class teams. Take his ideas and run with them. You'll build more successful teams."
—Robert D. Reid, Dean, College of Business, James Madison University

"Dave Melton shares his time-tested approach to creatingrestaurants that are brimming with energy. And it all begins withDave's amazing passion for developing the future owners ofDomino's Pizza stores. If you care this much about developing leaders,you and your business will be richly rewarded for years to come."
—Cheryl Bachelder, CEO, AFC Enterprises, Inc.

"Hire the American Dream really gets to the heart of selecting,training, motivating, and ultimately retaining a world-class team whowill care as much about your business as you do and deliver exceptionalcustomer service that can help any business grow."
—Stuart Mathis, President, Mail Boxes Etc., Inc.

"This book is filled with great commonsense approaches to customer service and leadership training with an easily understood message thatevery organization needs to hear. In these days when management thoughtis presented in complicated models, there is something refreshing about leadership principles taught by a guy who simply loves to make pizza. This book is for everyone who wants to be a better leader."
—Marshall Cook, Executive Producer, Multi Image Group

Product Description: An inspiring story and valuable insight on building high-performing teams What kind of fast food operator is so inspiring that his employees name their children after him? Dave Melton is a Domino's Pizza franchise owner in New York City who has had zero turnover among his store managers in the past six years--in an industry where the average annual turnover is fifty percent. Most of Melton's managers were recent immigrants to America when he gave them jobs as pizza deliverymen making minimum wage; each of them now earns $60,000-$80,000 a year and four of Melton's employees have gone on to become multimillionaire Domino's franchise owners themselves. In Hire the American Dream, Melton and Domino's Vice President of Communication Tim McIntyre reveal the inspiring tactics Melton used to turn his minimum-wage workers into high-performing teams of customer-service specialists. By teaching the philosophy of opportunity for all, creating a common language of incentives and worker rewards, stressing customer service, and accommodating the special needs of employees, Melton has built successful franchises in the nation's toughest pizza market. If these tactics can work for Domino's in New York, it can work for any business in any market. For business owners and entrepreneurs who want to learn to build a high-performing workforce, Hire the American Dream provides an enlightening and inspiring guide to business success. Dave Melton (New York, NY) is the owner of four successful Domino's Pizza franchises in New York City, the most competitive pizza market in the world. An award-winning franchisee, he is past chairman of the Domino's Franchisee Association and a frequent speaker at Domino's Pizza franchise events. Tim McIntyre (Ann Arbor, MI) is Vice President of Communication for Domino's Pizza.

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Title: Hire the American Dream: How to Build Your ...
Publisher: Wiley

Binding: Hardcover
Book Condition: New

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Book Description Wiley, 2009. Book Condition: Used. This Book is in Good Condition. Clean Copy With Light Amount of Wear. 100% Guaranteed. Summary: An inspiring story and valuable insight on building high-performing teams What kind of fast food operator is so inspiring that his employees name their children after him? Dave Melton is a Dominos Pizza franchise owner in New York City who has had zero turnover among his store managers in the past six yearsin an industry where the average annual turnover is fifty percent. Most of Meltons managers were recent immigrants to America when he gave them jobs as pizza deliverymen making minimum wage; each of them now earns $60,000-$80,000 a year and four of Meltons employees have gone on to become multimillionaire Dominos franchise owners themselves. In Hire the American Dream, Melton and Dominos Vice President of Communication Tim McIntyre reveal the inspiring tactics Melton used to turn his minimum-wage workers into high-performing teams of customer-service specialists. By teaching the philosophy of opportunity for all, creating a common language of incentives and worker rewards, stressing customer service, and accommodating the special needs of employees, Melton has built successful franchises in the nations toughest pizza market. If these tactics can work for Dominos in New York, it can work for any business in any market. For business owners and entrepreneurs who want to learn to build a high-performing workforce, Hire the American Dream provides an enlightening and inspiring guide to business success. Dave Melton (New York, NY) is the owner of four successful Dominos Pizza franchises in New York City, the most competitive pizza market in the world. An award-winning franchisee, he is past chairman of the Dominos Franchisee Association and a frequent speaker at Dominos Pizza franchise events. Tim McIntyre (Ann Arbor, MI) is Vice President of Communication for Dominos Pizza. Bookseller Inventory # ABE_book_usedgood_0470438282

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Book Description John Wiley and Sons Ltd, United Kingdom, 2009. Hardback. Book Condition: New. 229 x 157 mm. Language: English . Brand New Book. An inspiring story and valuable insight on building high-performing teams What kind of fast food operator is so inspiring that his employees name their children after him? Dave Melton is a Domino s Pizza franchise owner in New York City who has had zero turnover among his store managers in the past six years--in an industry where the average annual turnover is fifty percent. Most of Melton s managers were recent immigrants to America when he gave them jobs as pizza deliverymen making minimum wage; each of them now earns $60,000-$80,000 a year and four of Melton s employees have gone on to become multimillionaire Domino s franchise owners themselves. In Hire the American Dream, Melton and Domino s Vice President of Communication Tim McIntyre reveal the inspiring tactics Melton used to turn his minimum-wage workers into high-performing teams of customer-service specialists. By teaching the philosophy of opportunity for all, creating a common language of incentives and worker rewards, stressing customer service, and accommodating the special needs of employees, Melton has built successful franchises in the nation s toughest pizza market. If these tactics can work for Domino s in New York, it can work for any business in any market. For business owners and entrepreneurs who want to learn to build a high-performing workforce, Hire the American Dream provides an enlightening and inspiring guide to business success. Dave Melton (New York, NY) is the owner of four successful Domino s Pizza franchises in New York City, the most competitive pizza market in the world. An award-winning franchisee, he is past chairman of the Domino s Franchisee Association and a frequent speaker at Domino s Pizza franchise events. Tim McIntyre (Ann Arbor, MI) is Vice President of Communication for Domino s Pizza. Bookseller Inventory # BZV9780470438282

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