0470907398 BRAND-NEW, Unread Copy in Perfect Condition. FAST UPS shipping (you'll receive your order within 1-5 business days after shipping in most cases*), this helps to ensure your order arrives in perfect condition. PLEASE NOTE: FedEx does not generally deliver to PO Boxes or APO addresses, so please be sure to give us a physical street address to deliver to; also, unfortunately, we cannot ship this item to Alaska or Hawaii. THANKS! *(this applies to domestic shipments within the continental US - other destinations may take longer). Bookseller Inventory #
Synopsis: Ruthlessly focus on what's convenient for customers, not what's convenient for you
Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied.
Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't.
It's the Customer, Stupid! reveals key actions that will shake up your business approach. Your customers will love you for them, and you'll love the effect on sales!
From the Inside Flap: Unhappy customers won?t just dump you. No, first they?ll tell at least ten or more people about their bad experience with your company, and then they?ll broadcast it online. But wait, you say you have a good customer service department? Really? What hoops do your customers have to jump through before you help them? What rules have you wrapped around your customer service department, so that your reps can?t really help? How long do you keep your customers on hold?
In It?s the Customer, Stupid!, top salesperson and motivational speaker Michael Aun shares his secrets to keeping your customers happy, your sales growing, and yourself sane. You?ll discover the myths and truths about customer satisfaction?and why many businesses and organizations, despite their claims of being customer-centric, really haven?t got a clue.
This energizing book is packed with sales-boosting tips you can apply right away to your company or your own job, including:
The good news is that you can woo disgruntled customers back, keep them content, and even grow Sales. But first, wake up and smell the coffee: It?s the Customer, Stupid!
Title: It's the Customer, Stupid!: 34 Wake-up Calls...
Book Condition: New
Book Description Wiley, 2011. Book Condition: Good. 1st Edition. N/A. Former Library book. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP80337310
Book Description Wiley, 2011. Book Condition: Very Good. 1st Edition. N/A. Former Library book. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP70285756
Book Description Wiley, 2011. Book Condition: Very Good. 1st Edition. N/A. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP36144252
Book Description Wiley. Hardcover. Book Condition: GOOD. Gently used may contain ex-library markings, possibly has some minor highlighting, textual notations, and or underlining. Text is still easily readable. Bookseller Inventory # 2686263182
Book Description Wiley. Hardcover. Book Condition: GOOD. book was well loved but cared for. Possible ex-library copy with all the usual markings and stickers. Some light textual notes, highlighting and underling. Bookseller Inventory # 2690481397
Book Description Wiley. Hardcover. Book Condition: New. 0470907398. Bookseller Inventory # HGT3692.2SNIF030616H0663A
Book Description Hardcover. Book Condition: Good. This is a hard cover book. The dust jacket shows normal wear and tear. There is a name or handwriting on the inside front cover. We ship Monday-Saturday and respond to inquries within 24 hours. Bookseller Inventory # 3O6C9A0014BK
Book Description Hardback. Book Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bookseller Inventory # GOR007257906
Book Description Wiley, 2011. Hardcover. Book Condition: New. Ships Fast! Satisfaction Guaranteed!. Bookseller Inventory # mon0000465678
Book Description Wiley, 2011. Book Condition: Used. This Book is in Good Condition. Clean Copy With Light Amount of Wear. 100% Guaranteed. Summary: Ruthlessly focus on whats convenient for customers, not whats convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied. Bookseller Inventory # ABE_book_usedgood_0470907398