Title: Continuous Improvement Tools Volume 1: A Practical Guide to Achieve Quality Results (Quality Improvement)
Publisher: Practical Learning Press, a Division of Richard Chang Associates, Inc.
Publication Date: 1993
Language: English
ISBN 10: 1883553008
ISBN 13: 9781883553005
Binding: Paperback
Condition: Very Good
Dust Jacket Condition: No Jacket

About this title

Synopsis

The tools and techniques presented in this volume offer a common sense approach that will help you not only begin, but also sustain continuous improvement within your organization. Included are seven basic, yet popular and effective planning, analysis, and interpretation tools: Brainstorming, Affinity Diagram, Matrix Diagram, Criteria Rating Form, Check Sheet, Force Field Diagram, and Cause and Effect Diagram. Each is accompanied by step-by-step instructions and real-life examples designed to facilitate its use. The guidebook also contains a selection matrix designed to help you determine which tool to use for a specific situation. You will want to refer to this guidebook often to build lasting improvement into your organization.

About the Author

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald′s. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California. MATTHEW E. NIEDZWIECKI, manager of Quality Management at Children′s Hospital Los Angeles, is an experienced training and organization development practitioner. His extensive background and areas of expertise include total quality management, training design, process analysis, and data interpretation.

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