About Antártica
Bienvenidos a la experiencia más innovadora de librería en línea desde el corazón de Moratalaz, donde cada página que pasas te acerca más a la comunidad. Nuestra librería online no es solo un portal para adquirir tus libros favoritos; es un espacio donde el servicio al cliente va más allá de lo esperado. Desde el barrio de Moratalaz, conocido por su vitalidad y espíritu comunitario, extendemos nuestra pasión por los libros a cada rincón del mundo digital. Entendemos que detrás de cada consulta hay un lector ansioso por sumergirse en nuevas historias, y por eso, nuestro equipo de atención al cliente está siempre listo para asistirte con una sonrisa virtual. Nuestro catálogo es tan diverso como nuestros lectores, abarcando desde los clásicos inmortales hasta las últimas novedades editoriales. Y si no encuentras lo que buscas, no te preocupes; nuestro servicio de atención personalizada te ayudará a encontrar ese título que tanto deseas. Además, estamos comprometidos con la rapidez y la eficiencia. Sabemos que cuando pides un libro, lo quieres lo antes posible, y nuestro sistema logístico está diseñado para cumplir con esa expectativa. Desde el momento en que haces tu pedido hasta que llega a tu puerta, te mantenemos informado en cada paso del camino. Porque en nuestra librería online, cada cliente es parte de la familia de Moratalaz. Te invitamos a unirte a nuestra comunidad de amantes de los libros y disfrutar de una experiencia de compra que te hará volver una y otra vez. ¡Feliz lectura!
About Antártica
Tel: +34 910118010
Seller's business information
Seller policies
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Antártica, Madrid, Madrid, Spain, +34 910118010, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
