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Service Strategy based on Itil® V3: A Management Guide (Best Practice (Van Haren Publishing)) - Softcover
Synopsis
Service Strategy delivers guidance with designing, developing and implementing service management as a strategic resource. The Service Strategy is critical in the context of the processes along the Itil Service Lifecycle in the Service Design, Service Transition, Service Operation, and Csi phases. A clear Service Strategy helps to ensure that an organization is equipped to manage costs and risks within the service portfolios. This management guide offers a number of guidelines that will help in setting customer- and market-oriented goals and expectations.
"synopsis" may belong to another edition of this title.
- PublisherVan Haren Publishing
- Publication date2008
- ISBN 10 9087531249
- ISBN 13 9789087531249
- BindingPaperback
- LanguageEnglish
- Number of pages180
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Service Strategy based on ItilĀ® V3: A Management Guide (Best Practice (Van Haren Publishing))
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Service Strategy Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))
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Service Strategy based on Itil® V3: A Management Guide
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