It Service Cmm: A Pocket Guide

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9789077212356: It Service Cmm: A Pocket Guide
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The purpose of the It Service Cmm® pocket guide is to provide a summary of the It Service Cmm that can be carried around for easy reference. The It Service Capability Maturity Model is a maturity growth model that can be used to improve the processe.

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Published on behalf of ITSMF NL

Synopsis:

This pocket guide summarises the IT Service Capability Maturity Model (IT Service CMM), a model designed to improve the processes of IT service providers. It gives a concise introduction to the model, setting out its history and contents, key process areas and practices based on five levels of maturity, how it can be applied to improve organisational performance and the background to the specification.

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