The first edition of this popular book was enthusiastically received and critically acclaimed. It was the first UK published book on the use of counselling skills on the telephone, written by an author well-known for his direct and accessible style.
The second edition (unique for a book at this level) takes a look at research into counselling on the telephone, presents the story of a real-life agency and considers the impact of technology such as caller identification and freephone numbers on helping agencies.
Essentially this is a how-to-do-it book and Pete Sanders doesn't disappoint. A down to earth guide, it is packed with practical information for everyone with an interest in using counselling skills on the telephone - trainers, counsellors, volunteers and trainees. It is essential reading for anyone doing, or considering doing, telephone work.
"synopsis" may belong to another edition of this title.
The reservation I have about Pete Sanders' book is that it says in a more succinct fashion everything I have been trying to impart in my Listening Skills Workshops these past years! Jan Korris M.E. Association Consultant
Pete Sanders completed his full-time diploma in counselling at the University of Aston in 1974. He worked as a counsellor, trainer and supervisor in further education and private practice for over 25 years. Pete was the lead tutor in three BACP recognised training courses and was instrumental in the Trainer Accreditation Scheme. He has written, edited and/or contributed to over a dozen books on counselling and psychotherapy, specialising in person-centred therapy.
"About this title" may belong to another edition of this title.
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