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‘This book provides the key to resolving one of the most important issues confronting business and society.’
Tim Melville-Ross, Independent
"A BOOK TO TAKE US BEYOND THE THINKING OF CURRENT MANAGEMENT FADS." GILLIAN HOLLINS, 'Strategy'
The first book to focus on practising rather that preaching that people are our greatest asset.
Organisations are not just machines driven by data and rationality. They consist of groupings of human emotion which can work for – or against – the organisation. Almost all organisations put too much emphasis on the short-term, simplistic, cost-related factors, and by doing so damage the vital experience base and social lubrication of the organisation.
Here, at last, is the antidote. After many years of action research, international management consultant Bob Garratt has identified the twelve organisational capabilities which are essential for measuring the effectiveness of organisations. His groundbreaking and revolutionary book gives directors and managers the tools they need to create both maximum effectiveness and efficiency.
"UNLIKE MANY CONSULTANTS, GARRATT UNDERSTANDS CORPORATE GOVERNANCE, HOWDIRECTORS WORK UNDER WHAT PRESSURES. THEY WILL FIND HIM A KNOWLEDGABLE GUIDE." 'DIRECTOR'
"GARRATT HAS A GOOD PRESCRIPTION FOR IMPROVING BUSINESS PERFORMANCE THROUGH RECOGNISING AND USING PEOPLE POWER." JOHN MULQUEEN, ' IRISH TIMES'
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