Developing Quality in Personal Social Services: Concepts, Cases and Comments: no 22 (Public Policy and Social Welfare) - Softcover

Softcover

ISBN 10: 1840143371 ISBN 13: 9781840143379

Publisher: Ashgate Publishing Limited, 1997

Synopsis

This work examines the introduction of business-originated concepts of quality insurance which personal social services are confronted with in Europe. The orientation towards this approach should raise professionalism. There is evidence that the specificities of personal social services are not always taken into account when it comes to introducing market values and mechanisms. Thus, the book focuses on the need for more adequate criteria for quality standards of service, whilst considering the preconditions of defining quality. The study uses different European countries for its assessment.

Edition details

• Publisher: Ashgate Publishing Limited
• Publication date: 1997
• Language: English
• ISBN 10: 1840143371
• ISBN 13: 9781840143379
• Binding: Paperback
• Edition number: 2
• Number of pages: 312
• Editor: Evers Adalbert, Etc., Haverinen Riitta, Leichsenring Kai, Wistow Gerald