Computer-mediated Relationships and Trust: Managerial and Organizational Effects

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9781599044958: Computer-mediated Relationships and Trust: Managerial and Organizational Effects

The recent, rapid emergence of the virtual organization has added new dynamics and challenges to the context of relationships between organizational managers and their employees, customers, and other constituents.

Computer-Mediated Relationships and Trust: Managerial and Organizational Effects provides an exhaustive collection of leading research on trust within the context of computer-mediated relationships through review of the existent work on trust from multiple scholarly disciplines, and introduces trust in a third dimension. Addressing a complete set of issues and challenges intrinsic to the virtual-organization domain such as managing remote workers, selling products to unseen consumers, technology-mediated relationships with other organizations, and more this book provides libraries with an authoritative reference to the most pressing issues facing organizations as they strive to establish trust in virtual environments.

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About the Author:

Linda L. Brennan is an associate professor of management in the School of Business at Mercer University in Macon. She conducts research and consults in the areas of project management and control, with a particular emphasis on project definition, team processes, and change management. Dr. Brennan?s prior work experience includes management positions at The Quaker Oats Company and marketing and systems engineering experience with the IBM Corporation. She received her PhD from Northwestern University, her MBA from the University of Chicago, and her BIE from the Georgia Institute of Technology. She is a licensed professional engineer and a certified project management professional.

Victoria Johnson is dean of the School of Business and Economics at Georgia Gwinnett College. Dr. Johnson is dean of the School of Business and professor of management at Georgia Gwinnett College. She received her PhD in public administration from the University of Georgia and holds a Master of Public Administration and a BA in English from Georgia State University. Her research interests and publications are in the areas of corporate strategy and policy analysis, international business ethics, and corporate social responsibility. She is co-editor of the book, Social, Ethical, and Political Implications of Information Technology and serves on the editorial board of Global Business and Economic Review.

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