Designing the Best Call Center for Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing - Softcover

Read, Brendan

 
9781578203130: Designing the Best Call Center for Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing
Softcover
ISBN 10: 1578203139 ISBN 13: 9781578203130
Publisher: CRC Press, 2005

Synopsis

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.

"synopsis" may belong to another edition of this title.

About the Author

Brendan B. Read is a business editor, writer and consultant who writes about site selection, real estate, facilities, staffing, training, outsourcing and home working. Brendan served for many years as services editor of Call Center magazine. A frequent speaker at at industry conferences, he is the author of Home Workplace and co-author of The Complete Guide to Customer Support .

"About this title" may belong to another edition of this title.

Publisher
CRC Press
Publication date
2005
Language
English
ISBN 10 
1578203139
ISBN 13 
9781578203130
Binding
Paperback
Edition number
2
Number of pages
386

Other Popular Editions of the Same Title

9781138412163: Designing the Best Call Center for Your Business

Featured Edition

ISBN 10:  1138412163 ISBN 13:  9781138412163
Publisher: CRC Press, 2017
Hardcover