Items related to The Service Quality/Solution: Using Service Management...
Synopsis
All organizations want to increase productivity, profits, and market share through quality improvement. "The Service/Quality Solution" presents a service management approach to building competitive advantage and surviving the pressures within today's marketplace. This book shows readers how to "think service management", to make more strategic decisions and develop effective approaches to data analysis and performance measurement. It helps readers shift from a "product producing" to a "service providing" perspective.
"synopsis" may belong to another edition of this title.
About the Author
David A. Collier is a member of the Faculty of Management Science at The Ohio State University's College of Business.
"About this title" may belong to another edition of this title.
- PublisherMcGraw-Hill Education
- Publication date1994
- ISBN 10 1556237537
- ISBN 13 9781556237539
- BindingHardcover
- LanguageEnglish
- Number of pages324
Search results for The Service Quality/Solution: Using Service Management...
Stock Image
The Service/Quality Solution: Using Management to Gain Competitive Advantage
Seller: Idaho Youth Ranch Books, Boise, ID, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact (including dust cover, if applicable). The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or limited small stickers. Book may have a remainder mark or be a price cutter. Seller Inventory # C-01-02-06-0703
Quantity: 1 available
Stock Image
The Service/Quality Solution
Published by
Irwin Professional Publishing, 1994
ISBN 10: 1556237537
ISBN 13: 9781556237539
Used
Hardcover
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.35. Seller Inventory # G1556237537I4N10
Quantity: 1 available
Stock Image
Service/Quality Solution: Using Service Management to Gain Competitive Advantage
Seller: medimops, Berlin, Germany
Seller rating 5 out of 5 stars
Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Seller Inventory # M01556237537-G
Quantity: 1 available
Stock Image
The Service/Quality Solution: Using Management to Gain Competitive Advantage
Seller: BennettBooksLtd, North Las Vegas, NV, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-1556237537
Quantity: 1 available