Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance - Hardcover

Clemmer

Hardcover

ISBN 10: 1556237049 ISBN 13: 9781556237041

Publisher: McGraw-Hill Inc.,US, 1992

Synopsis

Describes the simple 12 cylinder strategy required to become a truly successful customer-focused business.

Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world.

This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change

About this title

Synopsis:

Discusses quality management.

About this edition

• Publisher: McGraw-Hill Inc.,US
• Publication date: 1992
• ISBN 10: 1556237049
• ISBN 13: 9781556237041
• Binding: Hardcover
• Number of pages: 416