Items related to Quality-Oriented Design of Business Processes
Synopsis
Authors. Preface. Acknowledgements. 1. Business Process Design and Quality Management. 2. Requirements of Business Process Design. 3. Quality-Oriented Design of Business Processes. 4. Modeling Rules for Quality-Oriented Design of Business Processes. 5. Computer-Based Tool. 6. Model-Based Development of Quality Management Documents. 7. Case Study. 8. Standardization. 9. Summary. References. Appendix A. Appendix B.
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