Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management - Softcover
Synopsis
Learned about ITIL? Done assessments? What now? Learn plans, steps, tools, governance and organization change activities to implement IT Service Management in less than one year with a proven strategy!
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About the Author
--> Randy A. Steinberg has over 25 years' experience implementing and managing IT infrastructures and service management solutions at numerous companies around the world. His past roles include a stint as Global Head of Service Management for Reuters, Hea
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Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management
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Implementing ITI : Adapting Your IT Organization to the Coming Revolution in IT Service Management
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