Introduction to Real ITSM - Softcover

England, Rob

Softcover

ISBN 10: 1409223000 ISBN 13: 9781409223009

Publisher: Lulu, 2008

Synopsis

Introduction to Real Itsm This humorous book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, hence "ITSM." The leading description of ITSM is ITIL(r). This book is not about ITIL. Really. Real ITSM(tm) is a tongue-in-cheek satirical look at what the real-life practices might be, as compared to the idealised models in framew... Full description

About this title

About the Author:

The IT Skeptic is the pseudonym of Rob England, an IT consultant and commentator. Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners. Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz, voted the best speaker at the 2011 itSMFnz national conference, and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy. He is the author of a popular blog at www.itskeptic.org and many articles taking a critical look at IT's absurdities, especially those relating to ITIL and CMDB. He is also a paid-up Skeptic. He lives with his wife and son in a small house in a small village in a small country far away. More about Rob at www.twohills.co.nz/profile

About this edition

• Publisher: Lulu
• Publication date: 2008
• ISBN 10: 1409223000
• ISBN 13: 9781409223009
• Binding: Paperback
• Number of pages: 124