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Principles Of Management,12Th Edn BY Robert Kreitner, 9781111525644
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Part I: THE CHALLENGE OF MANAGEMENT. 1. Introduction to Management. 2. Management's Changing Environment: Globalization and Technology. 3. Management Thought: An Evolution. 4. Social and Ethical Responsibilities. 5. Cross-Cultural Competence when Managing Internationally. Part II: HUMAN RESOURCES, ORGANIZATION, AND COMMUNICATION. 6. Managing Human Resources. 7. The Design of Effective Organizations. 8. Modern Communications. Part III: STRATEGY AND PLANNING. 9. Project Management and Planning. 10. Strategizing for Success. 11. Problem Solving and Decision Making. Part IV: LEADERSHIP AND MOTIVATION. 12. Performance and Motivation. 13. How Groups Work Together. 14. Leadership, Power, and Influence. 15. Managing Change and Conflict. Part V: ORGANIZATIONAL CONTROL. 16. Managing Quality and Control.About the Author:
Carlene M. Cassidy is Director of Anne Arundel Community College's Entrepreneurial Studies Institute and shares more than 20 years of experience in business, management and information systems. She has worked in retail, health care, computer consulting and education. Prior to joining Anne Arundel Community College, she was a partner and Chief Operating Officer for a multi-million dollar regional computer consulting firm. In addition, Cassidy has managed mergers and acquisitions and has launched several start-up initiatives, ranging from a health care staffing office to a information systems and management consulting firm for health care organizations, educational institutions and small service companies. Cassidy has experience teaching a variety of business and technology subjects in both college and corporate environments. Her areas of specialty include entrepreneurship, leadership, management, supervision, strategic planning, business communication, and computer information systems. The Anne Arundel Community College Student Association awarded Cassidy their highest honor: the Distinguished Service Award. She is also a YWCA TWIN Honoree and is recognized in the 2004, 2005, and 2006 Who's Who Among American Teachers. Cassidy is an active community volunteer, serving on several non-profit boards, participating in environmental restoration projects, coaching youth sports, and mentoring students. She earned a Bachelor of Science Degree in Health Services Administration from Providence College and a Master of Science Degree in Information Systems and Telecommunications from Johns Hopkins University.
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