Service Management with ITIL

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9780954528829: Service Management with ITIL
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This book has come about for a number of reasons. The primary one is that in many of my classes my delegates have expressed their pleasure at my ability to "demystify" what is seen by many as an almost impenetrable subject. I have been told that they like my real-life anecdotes and my ability to express the sometimes convoluted areas in a simple fashion has clarified the subject for them. The book is not intended to replace the five core publications but simply to try and explain the concepts raised in these core books in a form that is slightly more approachable than the reference books would initially suggest. The final word on any of these matters has to be in reading the source materials. These along with others are referenced at the back of the book.

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Keith Sutherland
Published by D S Press Ltd, United Kingdom (2012)
ISBN 10: 0954528824 ISBN 13: 9780954528829
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Book Description D S Press Ltd, United Kingdom, 2012. Paperback. Condition: New. Language: English. Brand new Book. This book has come about for a number of reasons. The primary one is that in many of my classes my delegates have expressed their pleasure at my ability to "demystify" what is seen by many as an almost impenetrable subject. I have been told that they like my real-life anecdotes and my ability to express the sometimes convoluted areas in a simple fashion has clarified the subject for them. The book is not intended to replace the five core publications but simply to try and explain the concepts raised in these core books in a form that is slightly more approachable than the reference books would initially suggest. The final word on any of these matters has to be in reading the source materials. These along with others are referenced at the back of the book. Seller Inventory # AAV9780954528829

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Keith Sutherland
Published by D S Press Ltd, United Kingdom (2012)
ISBN 10: 0954528824 ISBN 13: 9780954528829
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Book Description D S Press Ltd, United Kingdom, 2012. Paperback. Condition: New. Language: English. Brand new Book. This book has come about for a number of reasons. The primary one is that in many of my classes my delegates have expressed their pleasure at my ability to "demystify" what is seen by many as an almost impenetrable subject. I have been told that they like my real-life anecdotes and my ability to express the sometimes convoluted areas in a simple fashion has clarified the subject for them. The book is not intended to replace the five core publications but simply to try and explain the concepts raised in these core books in a form that is slightly more approachable than the reference books would initially suggest. The final word on any of these matters has to be in reading the source materials. These along with others are referenced at the back of the book. Seller Inventory # AAV9780954528829

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Sutherland, Keith
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Book Description D S Press Ltd, 2012. PAP. Condition: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # LQ-9780954528829

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