Synopsis
The Key Skills ILX ITIL Process Model provides a useful insight into the practical links between Service Delivery and Service Support processes.
Also included is a valuable process matrix which, at a single glance references many ITIL documents and activities against each of the Support and Delivery Processes.
The A3 double-dided ITIL Process Model is an excellent tool to use as part of your examination preparation.
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Synopsis
Presents an overview of the major Service Support and Service Delivery Processes.
"About this title" may belong to another edition of this title.