Still a widely read classic, this best-selling book started the service revolution in America and internationally in 1985. It was the first book to herald the arrival of the new service economy, to address the need for a new paradigm of service management, and to define the basic elements of the new paradigm. Read by hundreds of thousands of business people and translated into seven languages, praised and imitated, its timeless truths will never go out of style. Service America belongs on the desk of every executive, manager, and business owner. Re-released by the authors. Professor Rosabeth Moss Kanter, of Harvard Business School, says, "Persuasive and illuminating. I can't think of a single business that could not reap benefits from learning this." Provide a copy of Service America to each of your executives, managers, and team leaders.
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Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 14492283-6
Seller: Goodwill of Colorado, COLORADO SPRINGS, CO, U.S.A.
Condition: good. All pages and cover are intact. Dust jacket included if applicable, though it may be missing on hardcover editions. Spine and cover may show minor signs of wear including scuff marks, curls or bends to corners as well as cosmetic blemishes including stickers. Pages may contain limited notes or highlighting. "From the library of" labels may be present. Shrink wrap, dust covers, or boxed set packaging may be missing. Bundled media e.g., CDs, DVDs, access codes may not be included. Seller Inventory # COLV.0913351180.G
Seller: A Team Books, Conway, AR, U.S.A.
paperback. Condition: Good. Used books may not include access codes or one time use codes. Proven Seller with Excellent Customer Service. Choose expedited shipping and get it FAST. Seller Inventory # sun0000005935
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0913351180I3N00
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 14492283-6
Quantity: 1 available
Seller: BooksRun, Philadelphia, PA, U.S.A.
Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 0913351180-11-1
Seller: Orion Tech, Kingwood, TX, U.S.A.
paperback. Condition: New. Seller Inventory # 0913351180-11-36749809
Seller: Revaluation Books, Exeter, United Kingdom
Paperback. Condition: Brand New. 214 pages. 9.00x6.00x0.53 inches. This item is printed on demand. Seller Inventory # zk0913351180
Quantity: 1 available
Seller: BennettBooksLtd, Los Angeles, CA, U.S.A.
Paperback. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-0913351180