Michael Lipsky Street Level Bureaucracy

ISBN 13: 9780871545442

Street Level Bureaucracy

3.8 avg rating
( 143 ratings by Goodreads )
 
9780871545442: Street Level Bureaucracy

Book by Lipsky Michael

"synopsis" may belong to another edition of this title.

From the Publisher:

First published in 1980, Street-Level Bureaucracy received critical acclaim for its insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs. Three decades later, the need to bolster the availability and effectiveness of healthcare, social services, education, and law enforcement is as urgent as ever. In this thirtieth anniversary expanded edition, Michael Lipsky revisits the territory he mapped out in the first edition to reflect on significant policy developments over the last several decades. Despite the difficulties of managing these front-line workers, he shows how street-level bureaucracies can be and regularly are brought into line with public purposes.

Street-level bureaucrats--from teachers and police officers to social workers and legal-aid lawyers--interact directly with the public and so represent the frontlines of government policy. In Street-Level Bureaucracy, Lipsky argues that these relatively low-level public service employees labor under huge caseloads, ambiguous agency goals, and inadequate resources. When combined with substantial discretionary authority and the requirement to interpret policy on a case-by-case basis, the difference between government policy in theory and policy in practice can be substantial and troubling.

The core dilemma of street-level bureaucrats is that they are supposed to help people or make decisions about them on the basis of individual cases, yet the structure of their jobs makes this impossible. Instead, they are forced to adopt practices such as rationing resources, screening applicants for qualities their organizations favor, "rubberstamping" applications, and routinizing client interactions by imposing the uniformities of mass processing on situations requiring human responsiveness. Occasionally, such strategies work out in favor of the client. But the cumulative effect of street-level decisions made on the basis of routines and simplifications about clients can reroute the intended direction of policy, undermining citizens' expectations of evenhanded treatment.

This seminal, award-winning study tells a cautionary tale of how decisions made by overburdened workers translate into ad-hoc policy adaptations that impact peoples' lives and life opportunities. Lipsky maintains, however, that these problems are not insurmountable. Over the years, public managers have developed ways to bring street-level performance more in line with agency goals. This expanded edition of Street-Level Bureaucracy underscores that, despite its challenging nature, street-level work can be made to conform to higher expectations of public service.

About the Author:

MICHAEL LIPSKY is senior program director of Demos, a non-partisan public policy research and advocacy organization, and an affiliate professor at Georgetown University.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Michael Lipsky
Published by Russell Sage Foundation, United States (2010)
ISBN 10: 0871545446 ISBN 13: 9780871545442
New Paperback Quantity Available: 10
Seller:
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description Russell Sage Foundation, United States, 2010. Paperback. Book Condition: New. 2nd Revised edition. Language: English . Brand New Book. First published in 1980, Street-Level Bureaucracy received critical acclaim for its insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs. Three decades later, the need to bolster the availability and effectiveness of healthcare, social services, education, and law enforcement is as urgent as ever. In this thirtieth anniversary expanded edition, Michael Lipsky revisits the territory he mapped out in the first edition to reflect on significant policy developments over the last several decades. Despite the difficulties of managing these front-line workers, he shows how street-level bureaucracies can be and regularly are brought into line with public purposes. Street-level bureaucrats--from teachers and police officers to social workers and legal-aid lawyers--interact directly with the public and so represent the frontlines of government policy. In Street-Level Bureaucracy, Lipsky argues that these relatively low-level public service employees labor under huge caseloads, ambiguous agency goals, and inadequate resources. When combined with substantial discretionary authority and the requirement to interpret policy on a case-by-case basis, the difference between government policy in theory and policy in practice can be substantial and troubling. The core dilemma of street-level bureaucrats is that they are supposed to help people or make decisions about them on the basis of individual cases, yet the structure of their jobs makes this impossible. Instead, they are forced to adopt practices such as rationing resources, screening applicants for qualities their organizations favor, rubberstamping applications, and routinizing client interactions by imposing the uniformities of mass processing on situations requiring human responsiveness. Occasionally, such strategies work out in favor of the client. But the cumulative effect of street-level decisions made on the basis of routines and simplifications about clients can reroute the intended direction of policy, undermining citizens expectations of evenhanded treatment. This seminal, award-winning study tells a cautionary tale of how decisions made by overburdened workers translate into ad-hoc policy adaptations that impact peoples lives and life opportunities. Lipsky maintains, however, that these problems are not insurmountable. Over the years, public managers have developed ways to bring street-level performance more in line with agency goals. This expanded edition of Street-Level Bureaucracy underscores that, despite its challenging nature, street-level work can be made to conform to higher expectations of public service. Bookseller Inventory # AAU9780871545442

More Information About This Seller | Ask Bookseller a Question

Buy New
14.16
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

2.

Michael Lipsky
Published by Russell Sage Foundation 2010-05-01 (2010)
ISBN 10: 0871545446 ISBN 13: 9780871545442
New Paperback Quantity Available: 5
Seller:
Chiron Media
(Wallingford, United Kingdom)
Rating
[?]

Book Description Russell Sage Foundation 2010-05-01, 2010. Paperback. Book Condition: New. Bookseller Inventory # NU-BER-00174396

More Information About This Seller | Ask Bookseller a Question

Buy New
11.68
Convert Currency

Add to Basket

Shipping: 2.99
From United Kingdom to U.S.A.
Destination, Rates & Speeds

3.

Michael Lipsky
Published by Russell Sage Foundation, United States (2010)
ISBN 10: 0871545446 ISBN 13: 9780871545442
New Paperback Quantity Available: 10
Seller:
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description Russell Sage Foundation, United States, 2010. Paperback. Book Condition: New. 2nd Revised edition. Language: English . Brand New Book. First published in 1980, Street-Level Bureaucracy received critical acclaim for its insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs. Three decades later, the need to bolster the availability and effectiveness of healthcare, social services, education, and law enforcement is as urgent as ever. In this thirtieth anniversary expanded edition, Michael Lipsky revisits the territory he mapped out in the first edition to reflect on significant policy developments over the last several decades. Despite the difficulties of managing these front-line workers, he shows how street-level bureaucracies can be and regularly are brought into line with public purposes. Street-level bureaucrats--from teachers and police officers to social workers and legal-aid lawyers--interact directly with the public and so represent the frontlines of government policy. In Street-Level Bureaucracy, Lipsky argues that these relatively low-level public service employees labor under huge caseloads, ambiguous agency goals, and inadequate resources. When combined with substantial discretionary authority and the requirement to interpret policy on a case-by-case basis, the difference between government policy in theory and policy in practice can be substantial and troubling. The core dilemma of street-level bureaucrats is that they are supposed to help people or make decisions about them on the basis of individual cases, yet the structure of their jobs makes this impossible. Instead, they are forced to adopt practices such as rationing resources, screening applicants for qualities their organizations favor, rubberstamping applications, and routinizing client interactions by imposing the uniformities of mass processing on situations requiring human responsiveness. Occasionally, such strategies work out in favor of the client. But the cumulative effect of street-level decisions made on the basis of routines and simplifications about clients can reroute the intended direction of policy, undermining citizens expectations of evenhanded treatment. This seminal, award-winning study tells a cautionary tale of how decisions made by overburdened workers translate into ad-hoc policy adaptations that impact peoples lives and life opportunities. Lipsky maintains, however, that these problems are not insurmountable. Over the years, public managers have developed ways to bring street-level performance more in line with agency goals. This expanded edition of Street-Level Bureaucracy underscores that, despite its challenging nature, street-level work can be made to conform to higher expectations of public service. Bookseller Inventory # AAU9780871545442

More Information About This Seller | Ask Bookseller a Question

Buy New
15.51
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

4.

Lipsky, Michael
Published by Russell Sage Foundation Publications 4/8/2010 (2010)
ISBN 10: 0871545446 ISBN 13: 9780871545442
New Paperback or Softback Quantity Available: 2
Seller:
BargainBookStores
(Grand Rapids, MI, U.S.A.)
Rating
[?]

Book Description Russell Sage Foundation Publications 4/8/2010, 2010. Paperback or Softback. Book Condition: New. Street-Level Bureaucracy: Dilemmas of the Individual in Public Services. Book. Bookseller Inventory # BBS-9780871545442

More Information About This Seller | Ask Bookseller a Question

Buy New
16.30
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

5.

Lipsky, Michael
ISBN 10: 0871545446 ISBN 13: 9780871545442
New Quantity Available: 5
Seller:
Pbshop
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description 2010. PAP. Book Condition: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Bookseller Inventory # IB-9780871545442

More Information About This Seller | Ask Bookseller a Question

Buy New
14.62
Convert Currency

Add to Basket

Shipping: 3.03
Within U.S.A.
Destination, Rates & Speeds

6.

Lipsky, Michael
Published by Russell Sage Foundation
ISBN 10: 0871545446 ISBN 13: 9780871545442
New Softcover Quantity Available: 1
Seller:
Rating
[?]

Book Description Russell Sage Foundation. Book Condition: BRAND NEW. BRAND NEW Softcover A Brand New Quality Book from a Full-Time Bookshop in business since 1992!. Bookseller Inventory # 2260584

More Information About This Seller | Ask Bookseller a Question

Buy New
17.94
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

7.

Lipsky, Michael
Published by Russell Sage Foundation (2010)
ISBN 10: 0871545446 ISBN 13: 9780871545442
New Paperback Quantity Available: 2
Seller:
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description Russell Sage Foundation, 2010. Paperback. Book Condition: New. Never used!. Bookseller Inventory # 0871545446

More Information About This Seller | Ask Bookseller a Question

Buy New
16.78
Convert Currency

Add to Basket

Shipping: 1.51
Within U.S.A.
Destination, Rates & Speeds

8.

Lipsky, Michael
Published by Russell Sage Foundation (2010)
ISBN 10: 0871545446 ISBN 13: 9780871545442
New Softcover Quantity Available: > 20
Rating
[?]

Book Description Russell Sage Foundation, 2010. Book Condition: New. 2010. 30 Anv Exp. Paperback. . . . . . . Bookseller Inventory # V9780871545442

More Information About This Seller | Ask Bookseller a Question

Buy New
18.72
Convert Currency

Add to Basket

Shipping: FREE
From Ireland to U.S.A.
Destination, Rates & Speeds

9.

Michael Lipsky
ISBN 10: 0871545446 ISBN 13: 9780871545442
New Quantity Available: 5
Seller:
ReadWhiz
(Portland, OR, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Bookseller Inventory # ria9780871545442_ing

More Information About This Seller | Ask Bookseller a Question

Buy New
19.05
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

10.

Lipsky, Michael
Published by Russell Sage Foundation
ISBN 10: 0871545446 ISBN 13: 9780871545442
New Softcover Quantity Available: > 20
Seller:
Kennys Bookstore
(Olney, MD, U.S.A.)
Rating
[?]

Book Description Russell Sage Foundation. Book Condition: New. 2010. 30 Anv Exp. Paperback. . . . . . Books ship from the US and Ireland. Bookseller Inventory # V9780871545442

More Information About This Seller | Ask Bookseller a Question

Buy New
19.26
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book