Items related to Managing for Quality in the Hospitality Industry
This practical Quality Management text focuses on meeting the expectations of internal customers, external customers, and owner/investors–the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.
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- PublisherEducational Institute of the American Hotel & Motel Association
- Publication date1996
- ISBN 10 0866120947
- ISBN 13 9780866120944
- BindingPaperback
- Number of pages440
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Managing for Quality in the Hospitality Industry
Published by
Amer Hotel & Motel Association/Educational Institute, USA
(1997)
ISBN 10: 0866120947
ISBN 13: 9780866120944
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Paperback
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Book Description Paperback. Condition: Very Good. Reprint. Clean, bright and unmarked with very light wear. Lovely copy. Seller Inventory # 215a0685
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