Advising how to improve all aspects of winning, servicing and keeping customers, this book gives basic selling information and strategies. It also advises on how to handle complaints or problems in a way that will keep customers satisfied. Finally, the book suggests different ways in which managers can keep their workers motivated and committed.
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Michael LeBoeuf, PhD, is an author, speaker, and professor emeritus of management at the University of New Orleans. His books, Working Smart and The Perfect Business, were internationally published, and he consults with businesses of all sizes ranging from Fortune 500 companies to small banks and medical practices.
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Cloth. Condition: Near Fine. Dust Jacket Condition: Very Good. First Edition. Small crease to back of cloth. This book shows you how to improve all aspects of winning, servicing and keeping customers. it gives basic selling information and strategies. it also advises on how to handle complaints or problems in a way that will keep customers satisfied. Finally, the book suggests different ways that managers can keep their workers motivated and committed. 191 pp. Seller Inventory # 039409
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