Items related to Managing Knock Your Socks Off Service: Second Edition...
Managing Knock Your Socks Off Service: Second Edition revisions by Chip Bell and Dave Zielinski - Softcover
Synopsis
Today’s customers demand service that isn’t just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.
Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to:
- find and retain service-oriented people
- get to know customers intimately
- build a service vision
- train and coach
- create and maintain a service management process that aligns people, systems, and customers
- involve and empower employees
- recognize and reward good performance.
"synopsis" may belong to another edition of this title.
About the Author
Chip R. Bell (Gun Barrel, TX) is the founder of The Chip Bell Group, a consulting company that specializes in helping clients achieve service excellence. He is the author of more than sixteen books, including Service Magic and Magnetic Service. The late Ron Zemke was founder of Performance Research Associates and was considered one of the leaders of the service quality revolution. He was coauthor of the best-selling Delivering Knock Your Socks Off Service (0-8144-7365-2) and other books in the popular Knock Your Socks Off series. Dave Zielinski is a freelance writer and editor based in Wisconsin.
"About this title" may belong to another edition of this title.
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Managing Knock Your Socks Off Service
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Bush, John (illustrator). Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00075403527
Quantity: 2 available
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Managing Knock Your Socks Off Service
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Bush, John (illustrator). Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00087350291
Quantity: 1 available
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Managing Knock Your Socks Off Service
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: As New. Bush, John (illustrator). Like New condition. A near perfect copy that may have very minor cosmetic defects. Seller Inventory # F13C-00422
Quantity: 1 available
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Managing Knock Your Socks Off Service
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Bush, John (illustrator). Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # P13B-03547
Quantity: 1 available
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Managing Knock Your Socks Off Service
Seller: Half Price Books Inc., Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Very Good. Bush, John (illustrator). Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_439844416
Quantity: 1 available
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Managing Knock Your Socks Off Service
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. Bush, John (illustrator). May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.8. Seller Inventory # G0814473687I4N00
Quantity: 1 available
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Managing Knock Your Socks off Service
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Bush, John (illustrator). 2nd Edition. Used book that is in clean, average condition without any missing pages. Seller Inventory # 981544-75
Quantity: 1 available
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Managing Knock Your Socks off Service
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Bush, John (illustrator). 2nd Edition. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 18014315-6
Quantity: 1 available
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Managing Knock Your Socks Off Service
Seller: HPB-Diamond, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Very Good. Bush, John (illustrator). Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_444752366
Quantity: 1 available
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Managing Knock Your Socks Off Service
Published by
American Management Association, 2007
ISBN 10: 0814473687
ISBN 13: 9780814473689
New
Softcover
Seller: Books Puddle, New York, NY, U.S.A.
Seller rating 4 out of 5 stars
Condition: New. Bush, John (illustrator). pp. viii + 232 3rd Edition. Seller Inventory # 26960523
Quantity: 1 available