Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies (SUNY series in Communication Studies) - Hardcover

Benoit, William L.

Hardcover

ISBN 10: 0791421856 ISBN 13: 9780791421857

Publisher: State University of New York Press, 1994

Synopsis

Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image restoration is then tested through application to several instances of defensive discourse.

About this title

About the Author

William L. Benoit is Assistant Professor of Communication at the University of Missouri. He is also co-editor of Readings in Argumentation.

Edition details

• Publisher: State University of New York Press
• Publication date: 1994
• Language: English
• ISBN 10: 0791421856
• ISBN 13: 9780791421857
• Binding: Hardcover
• Number of pages: 208