Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.
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ALLEN I. KRAUT is an industrial/organizational psychologist. After directing personnel research at IBM for twenty-five years, he is now professor of management at City University of New York's Baruch College and president of Kraut Associates, a human resource consulting firm based in Rye, New York. ABRAHAM K. KORMAN is an eminent and widely published industrial/organizational psychologist and Wollman Distinguished Professor of Management at City University of New York's Baruch College.
The ninth volume in the Professional Practice Series, sponsored by the Society for Industrial and Organizational Psychology, a division of the American Psychological Association
The past two decades have seen astonishing changes in the way we do business. With the proliferation of contract work, telecommuting, and downsizing, it's clear that many bedrock assumptions about jobs and careers have been transformed, probably forever. What's not clear is how the human resource professional can best react to those changes.
In this book, a team of noted practitioners and researchers―including Morgan McCall, Joel Moses, David Noer, and Benjamin Schneider―tackle that question. They explore how shifts in demographics, economics, regulations, technology, and values have affected, and will continue to affect, the practices human resource managers and industrial/organizational psychologists employ to enhance organizational effectiveness and the individual's sense of personal and social fulfillment.
Addressing specific human resource functions, the contributors examine the assumptions that underlie traditional HR practice and reveal areas where new realities demand new strategies. Readers will discover exciting innovations in team management, in creating greater worker involvement and diversity, in selecting and grooming leaders, and in using organizational surveys, among other strategies and techniques. They will also find sage advice on how to ready HR for a host of challenges yet to come.
Although the consequences of change have been dramatic, many organizations have responded in unique and effective ways. By sharing insights from the latest research, best practices from successful organizations, and the views of leading industrial and organizational psychologists, this book helps HR practitioners better understand the current state of their profession and better prepare for its future.
The ninth volume in the Professional Practice Series, sponsored by the Society for Industrial and Organizational Psychology, a division of the American Psychological AssociationThe past two decades have seen astonishing changes in the way we do business. With the proliferation of contract work, telecommuting, and downsizing, it's clear that many bedrock assumptions about jobs and careers have been transformed, probably forever. What's not clear is how the human resource professional can best react to those changes.In this book, a team of noted practitioners and researchers―including Morgan McCall, Joel Moses, David Noer, and Benjamin Schneider―tackle that question. They explore how shifts in demographics, economics, regulations, technology, and values have affected, and will continue to affect, the practices human resource managers and industrial/organizational psychologists employ to enhance organizational effectiveness and the individual's sense of personal and social fulfillment. Addressing specific human resource functions, the contributors examine the assumptions that underlie traditional HR practice and reveal areas where new realities demand new strategies. Readers will discover exciting innovations in team management, in creating greater worker involvement and diversity, in selecting and grooming leaders, and in using organizational surveys, among other strategies and techniques. They will also find sage advice on how to ready HR for a host of challenges yet to come. Although the consequences of change have been dramatic, many organizations have responded in unique and effective ways. By sharing insights from the latest research, best practices from successful organizations, and the views of leading industrial and organizational psychologists, this book helps HR practitioners better understand the current state of their profession and better prepare for its future.
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