Salesforce.com® For Dummies® - Softcover

Wong, Thomas

Softcover

ISBN 10: 0764579215 ISBN 13: 9780764579219

Publisher: John Wiley & Sons, 2005

Synopsis

∗ Shows sales people, marketers, and customer service representatives how to harness the power of Salesforce.com to enhance productivity, improve customer relations, and boost sales
∗ Salesforce.com, which has more than 147,000 subscribers at 9,800 companies worldwide, won InfoWorld′s Best Hosted Application award in 2004
∗ Covers navigating Salesforce.com, managing leads, understanding customers and competitors, keeping track of contacts, creating a sales forecast, managing users, creating service and support e–mails, working with campaigns, using the report wizard, and more

About this title

From the Back Cover

Get up to speed on managing sales, marketing, and customer information

Prospect with salesforce.com, manage sales teams, and improve sales productivity

Let CRM expert Tom Wong show you how to get around salesforce.com so you spend more time with your customers and less time trying to figure out the application. From navigating salesforce.com to performing common operations that relate to your accounts and contacts, this guide will get you going on salesforce.com in no time!

Discover how to

• Set up and customize salesforce.com
• Manage your opportunities
• Update your forecasts
• Track competitors and partners
• Drive demand with campaigns
• Use dashboards and analytics

About the Author

Tom Wong is a certified salesforce.com consultant and has been involved in more than thirty salesforce.com implementations. He is the founder of Clientology.net, a CRM community Web site.

Edition details

• Publisher: John Wiley & Sons
• Publication date: 2005
• ISBN 10: 0764579215
• ISBN 13: 9780764579219
• Binding: Paperback
• Language: English
• Number of pages: 408