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In today′s highly competitive environment, good products and good marketing aren′t enough. To succeed, you also need great customer service. Quality service touches our lives in two important ways: the service we give and the service we receive.
Customer Service For Dummies, 2nd Edition, brims with hot tips, techniques, and lots of suggestions for giving your customers the kind of service that you yourself would like to receive. This down–to–earth, step–by–step guide fills you in on ways to
Packed with practical advice for getting through the everyday challenges at work, Customer Service For Dummies, 2nd Edition, shows you how to develop your staff so that they become service heroes to their customers. This insightful resource also gives you the goods on
Although customer service basics seem so much like common sense – smile, say please, and say thank you – these gestures alone won′t begin to satisfy every situation. Once you expand your definition of service, reconsider who your customers are, and develop a customer–friendly attitude, you′ll be in the right place to meet your customers′ expectations – and right on time to make a pleasingly positive impression!
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"An outstanding guide to the techniques and attitudes required to provide great customer service." George Gendron, Editor–in–Chief, Inc. magazine "Provides the key insights into customer service for the new service revolution." Patrick Deagman, Vice President, Sun Microsystems, Inc. Praise for Customer Service For Dummies® "Well–written, fun–to–read . An excellent book to make those hard–earned marketing dollars work to your advantage." Self–Employed America "Excellent . Provides lots of step–by–step tips." Small Business Opportunities "A must–have manual for companies of all sizes from the sole proprietor to the largest corporation." Home Business Journal
Revised with all–new material on e–mail and Internet customer service
Features ready–to–use customer service surveys and questionnaires
In today's highly competitive environment, good products and good marketing aren't enough. To succeed, you also need good customer service. Now revised with new coverage of e–mail and Internet issues, new examples, new solutions, and more, this guide is your key to quality service and success in the new millennium.
Discover how to: Understand key customer service concepts Plan and implement a customer service strategy Foster good face–to–face and telephone service Improve e–mail and Internet communication Deal effectively with angry or abusive customers
Get smart! www.dummies.com Register to win cool prizes Browse exclusive articles and excerpts Get a free Dummies Daily e–mail newsletter Chat with authors and preview other books Talk to us, ask questions, get answersSynopsis:
Featuring case studies, scripts and the best and worst service scenarios, this guide offers strategies for providing excellent customer service. It also covers such service issues as Internet service, situations and solutions, as well as sending appropriate emails.
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Book Description For Dummies, 1999. Paperback. Condition: New. 2. Seller Inventory # DADAX0764552090
Book Description For Dummies, 1999. Condition: New. book. Seller Inventory # M0764552090
Book Description For Dummies, 1999. Paperback. Condition: New. Never used!. Seller Inventory # P110764552090
Book Description For Dummies. PAPERBACK. Condition: New. 0764552090 New Condition. Seller Inventory # NEW7.1264241