Many people have to deal with irate, rude, impatient, emotional, persistent and aggressive people in the course of their work and home lives. The aim of this advice book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress.
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Seller: AwesomeBooks, Wallingford, United Kingdom
Condition: USED_VERYGOOD. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780749920517
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Condition: USED_GOOD. Most items will be dispatched the same or the next working day. Previously water damaged, slight waving to the pages. Seller Inventory # mon0023949945
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Paperback. Condition: USED_GOOD. Softcover, minor wear, previous owner name inside front cover, binding tight and pages bright, a very nice copy. Seller Inventory # 292366
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Seller: SecondSale, Montgomery, IL, U.S.A.
Condition: USED_GOOD. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00075317913
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Paperback. Condition: USED_GOOD. All orders are dispatched within one working day from our UK warehouse. We've been selling books online since 2004! We have over 750,000 books in stock. No quibble refund if not completely satisfied. Seller Inventory # mon0005351973
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Seller: Bahamut Media, Reading, United Kingdom
Condition: USED_VERYGOOD. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780749920517
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Seller: Reuseabook, Gloucester, GLOS, United Kingdom
Paperback. Condition: UNSPECIFIED. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Seller Inventory # CHL1438012
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Seller: GF Books, Inc., Hawthorne, CA, U.S.A.
Condition: USED_VERYGOOD. Book is in Used-VeryGood condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain very limited notes and highlighting. 0.66. Seller Inventory # 0749920513-2-3
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Seller: medimops, Berlin, Germany
Condition: USED_GOOD. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Seller Inventory # M00749920513-G
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Seller: Better World Books Ltd, Dunfermline, United Kingdom
Condition: USED_GOOD. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 38989578-20
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