The Interviewer's Handbook: Successful Interviewing Techniques for the Workplace - Hardcover

Bunting, Sandra

Hardcover

ISBN 10: 074944293X ISBN 13: 9780749442934

Publisher: Kogan Page, 2005

Synopsis

All interviews take place to assist in gathering relevant information from an interviewee. This could be in relation to the recruitment of staff; appraisal of employees; accident investigation or in a variety of other circumstances. Using effective questioning techniques, the interviewer must make the exchange of information seem as natural as possible, whilst at the same time steering the conversation through a predetermined structure.

The Interviewer's Handbook is a comprehensive guide to conducting formal employee interviews. Covering disciplinary situations, return to work/absence investigations, appraisal and recruitment interviews, it gives the reader the tools for handling and achieving results from these formal settings.

The book provides in-depth guidance on questioning techniques, the use of body language and listening techniques. It also shows how to encourage dialogue and avoid conflict in sensitive situations. Case studies and scenarios are used as clear illustrations of the techniques throughout the book and best practice information, forms and procedures and legal requirements are also included.

About this title

About the Author

Sandra Bunting is now a writer and also a part-time Associate Lecturer with the Open University Business School, facilitating student learning on two on-line Business Studies programmes.

She was formerly Head of Management Studies at an Oxford Business School and prior to that Head of Division of Business, Leisure and Information Technology at a Leicestershire college.

Earlier in her career she was a Lecturer and Programme Area Leader with responsibility for strategic curriculum development of business and management programmes.

From the Inside Flap

The Interviewer s Handbook
Successful interviewing techniques for the workplace
Sandra Bunting
Recruitment
Absence management
Performance appraisal
Disciplinary and grievance management
Accident investigation

FRONT FLAP:
Formal interviews are now used in a variety of workplace situations, whether
in relation to the recruitment of staff, appraisal of employees, accident investigation or in a range of other circumstances. The Interviewer s Handbook is a comprehensive guide to conducting formal employee interviews and provides the reader with tools for handling and achieving the best results from these formal settings. Best practice information and easy-to-follow guidance are included and the following areas are examined:

Questioning techniques;
Communication and listening techniques;
Non-verbal communication and body language;
The interview process;
Job analysis and design of work;
Selection and recruitment interviews;
Performance appraisal interviews;
Attendance and absence management interviews;
Discipline and grievance management;
Accident investigation.

Comprehensive and highly practical in its approach, The Interviewer s Handbook is packed with examples of formal interview settings, questioning techniques and useful advice.

REAR COVER:

Conducting employee interviews is now a regular activity for human resource professionals and managers. The Interviewer s Handbook advises on interview techniques for a variety of workplace situations including recruitment interviews, performance appraisals, attendance and absence management, discipline and grievance management and accident investigation.

This book offers essential advice on the use of effective questioning techniques and how to get the most out of an interviewee. It provides in-depth guidance on the role that body language plays and examines the significance of listening techniques.
The Interviewer s Handbook also shows how to encourage dialogue and avoid conflict in sensitive situations. Case studies and scenarios are provided throughout to illustrate these vital techniques and how they get the best out of the interviewee and interviewer.

With additional advice and guidance on procedures, forms and legal requirements, this is an indispensable guide for any manager wanting to conduct a successful interview.

Subject category: Business / Human Resources

REAR FLAP:

Sandra Bunting was formerly Head of Management Studies at an Oxford Business School and prior to that Head of Division of Business, Leisure and Information Technology at a Leicestershire college.

Edition details

• Publisher: Kogan Page
• Publication date: 2005
• Language: English
• ISBN 10: 074944293X
• ISBN 13: 9780749442934
• Binding: Hardcover
• Edition number: 1
• Number of pages: 224