Creating a World Class Quality Organization: 10 Essentials for Business Success - Hardcover

Prescott, Bryan D.

 
9780749417406: Creating a World Class Quality Organization: 10 Essentials for Business Success

Synopsis

This practical guide is designed to help organizations identify and diagnose their current effectiveness in respect of ten essentials for business success. The book shows how companies can appraise and improve their performance, customer satisfaction and business results.

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