Items related to Managing Quality Customer Service (Better Management...
Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.
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- PublisherKogan Page Ltd
- Publication date1991
- ISBN 10 0749403519
- ISBN 13 9780749403515
- BindingHardcover
- Number of pages96
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