Microsoft Dynamics CRM 4.0 Step by Step - Softcover

Steger, Jim; Snyder, Mike

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10 ratings by Goodreads

9780735625761: Microsoft Dynamics CRM 4.0 Step by Step

Softcover

ISBN 10: 073562576X ISBN 13: 9780735625761

Publisher: Microsoft Press US, 2008

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Whether you re in sales, marketing, or customer service quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace building and practicing the skills you need, just when you need them! Create and manage accounts for a 360 view of your customers and business Work with Microsoft Dynamics CRM directly from Microsoft Outlook Track customer activity; import and map data automatically Manage campaigns, leads, quotes, contracts, and orders Employ basic to advanced reporting capabilities Your all-in-one learning experience includes: Files for building skills and practicing the book s lessons Fully searchable eBook Sample chapters from related Microsoft Press books WINDOWS VISTA PRODUCT GUIDE eReference plus other resources on CD

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About the Author:

Mike Snyder and Jim Steger are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry’s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects.

Jim Steger and Mike Snyder are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry’s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects.

Synopsis:

Your hands-on, step-by-step guide to learning the fundamentals of Microsoft Dynamics CRM 4.0 The smart way to learn Microsoft Dynamics CRM 4.0 and Microsoft Dynamics Live CRM one step at a time! Work at your own pace through the easy-to-follow lessons and practice files on CD and master the fundamentals for tracking customer communications, using e-mail templates for mass communication, reporting and data analysis tasks, and other essential topics. With STEP BY STEP, you can take just the lessons you need or work from cover to cover. Either way, you drive the instruction building and practicing the skills you need, just when you need them!

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