Difficult Conversations: How to Discuss what Matters Most - Softcover

Stone, Douglas

4.07

17,693 ratings by Goodreads

9780718143619: Difficult Conversations: How to Discuss what Matters Most

Softcover

ISBN 10: 0718143612 ISBN 13: 9780718143619

Publisher: Michael Joseph, 1999

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A highly intelligent, indispensable guide to how to discuss the undiscussable: asking for a raise, ending a relationship, apologising. Being tactful is a good thing to be, but it's not the answer to the dilemma of difficult conversations. We need advice that is more powerful than 'handle it nicely' or 'be diplomatic'. The problems run deeper than that; so must the answers. DIFFICULT CONVERSATIONS presents an invaluable step-by-step guide on how to deal with the most challenging conversations and even more importantly, how to improve relationships. More often than not, dealing constructively with tough topics and awkward situations deepens a relationship. And that's too good an opportunity to pass up.

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Review:

"These talented communicators blend a daunting array of disciplines into highly readable and practical advice". -- Booklist

Synopsis:

Asking for a raise, ending a relationship, saying no to someone in need. At work, home, and across the garden fence, difficult conversations are attempted or avoided every day. This book shows the reader how to manage their emotions and deal with these difficult conversations.

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