A highly intelligent, indispensable guide to how to discuss the undiscussable: asking for a raise, ending a relationship, apologising. Being tactful is a good thing to be, but it's not the answer to the dilemma of difficult conversations. We need advice that is more powerful than 'handle it nicely' or 'be diplomatic'. The problems run deeper than that; so must the answers. DIFFICULT CONVERSATIONS presents an invaluable step-by-step guide on how to deal with the most challenging conversations and even more importantly, how to improve relationships. More often than not, dealing constructively with tough topics and awkward situations deepens a relationship. And that's too good an opportunity to pass up.
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Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.
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Paperback. Condition: Very Good. Difficult Conversations: How to Discuss What Matters Most This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780718143619
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Paperback. Condition: Fine. From confronting a neighbour, through work situations, to intimate relationships - this book explains how to turn difficult conversations into positive, problem-solving experiences. Michael Joseph 1999. xxi + 250pp pb fine. Seller Inventory # 000877
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