Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and, Frankly, You're Not In the Mood) - Hardcover

Stone, Douglas; Heen, Sheila

Hardcover

ISBN 10: 0670014664 ISBN 13: 9780670014668

Publisher: Viking Pr, 2014

Synopsis

The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning

We swim in an ocean of feedback. Bosses, colleagues, customers?but also family, friends, and in-laws?they all have ?suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development?but we dread it and often dismiss it.

That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.

The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers? in the workplace and in personal relationships as well.

Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.

About this title

Review:

'I'll admit it: Thanks for the Feedback made me uncomfortable. And that's one reason I liked it so much. With keen insight and lots of practical takeaways, it reveals why getting feedback is so hard – and then how we can do better.' (Daniel H. Pink, New York Times bestselling author of A Whole New Mind)

'Thanks for the Feedback is a road map to more self-awareness, greater learning, and richer relationships. A tour de force.' (Adam Grant, Wharton professor and author of Give and Take)

'Imagine an organisation where everyone is actually good at receiving feedback. People would learn and grow. Impossible, you say? Thanks to this insanely original and powerful book, maybe not.' (Judy Rosenblum, former chief learning officer of Coca-Cola and founder of Duke Corporate Education)

Book Description:

The authors of the classic Difficult Conversations teach you how to take criticism productively in Thanks for the Feedback.

About this edition

• Publisher: Viking Pr
• Publication date: 2014
• ISBN 10: 0670014664
• ISBN 13: 9780670014668
• Binding: Hardcover
• Number of pages: 348