Written by a best-selling author and instructor expressly for the classroom, the A+ Guide to Managing and Maintaining Your PC, Comprehensive, Fifth Edition has been completely redesigned in engaging full color. This edition features new pedagogical features and coverage of the latest technologies, including DVD-Rs, Tablet PCs, Itanium chips, and more. This guide maps fully to the 2003 A+ Core Hardware and OS Technologies certification exams and is designed to be the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware and software.
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"Andrews has really captured the essence of computer repair. The combination of images, diagrams, and easy to follow text will prove to be a valuable asset for anyone trying to learn or teach A+ Certification." Patty Brennan, Cuyahoga Community College "I just wanted you to know that you are doing a fantastic job with providing educators with understandable, thorough and up-to-date learning resources! Because of the constantly changing IT industry, we could never do it ourselves. I have recently received the new book as well as the Instructor's CD. What a wealth of resources and a relief that I don't have to reinvent the wheel! I'm looking forward to getting copies of the A+ Guide to Hardware and the A+ Guide to Software too. I know they will form a strong foundation for my courses next year. All the best keep up the great work!" Kathy Schultz, Torrens Valley TAFE (Australia) "I have been using the A+ Guide to Managing and Maintaining Your PC for years now and I have to say that the current edition, Fifth, is by far, the best I've ever seen. All of the pictures are in color and the book has been redesigned in format. I really appreciate your books, as they really help my students learn." - Gabriel Forrester, Vatterott College
Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.
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