This fifth edition enables students of many backgrounds to master basic skills in a step-by-step fashion, thus rapidly empowering them to conduct a full interview using only listening skills.
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"Allen E. Ivey is Distinguished University Professor (Emeritus), University of Massachusetts, Amherst. He is president of Microtraining Associates, an educational publishing firm. Allen also serves on the Board of Directors of the National Institute for Multicultural Competence. Allen is author or co-author of more than 30 books and 200 articles and chapters, translated into at least 16 languages. He is the originator of the Microskills approach, basic to this book."
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