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"We've developed a software here, which can solve even tricky brand problems", I told the German Procter&Gamble marketing executive on the phone. "Would you be willing to check it out for us?" The guy on the other end of the line was silent for a moment. But then his curiosity was stronger than his disbelief. "We'll give it one hour", he said.
This brief phone call happened after six years of researching 20,000 brands from all over the world. We had picked 1.045 of the best brands that showed a constant growth of 30%, 50%, 80% per year. The research allowed us to arrive at a radically different approach to branding: by using universal strategic blueprints to systematically boost brand growth. We call them "growth codes". The latest news is, that we have developped a software using these "growth codes" to solve brand problems and pinpoint to the optimum positioning.
Quite frankly, we were nervous, when the P&G executives arrived at our office. We sat down, and one of our guests carefully took a pack of paper tissues from his briefcase. "Here is our challenge", he said. "This brand looks back to a 100 year history. For decades, it was the uncontested market leader - offering superior quality at a significant price premium. Unfortunately, times are changing. Competitors are catching up. Today, consumers are unwilling to pay the price premium any longer. Can your software work out a solution for that problem?" He looked skeptically at us. There are so many methods and models on branding out there, so many books, so much advice. But when you are faced with a real-life problem like this, aren't you invariably thrown back to your personal creativity?
We switched on the computer and surfed to the new branding tool on the Internet. Firstly, we need to go through a dialogue to define the parameters of our branding issue. Then the system rattled through its global database to identify the nearest case study of any brand that ever solved a comparable issue with excellence.
It didn't take too long until the electronic expert came up with a strategic proposal. Deep silence. Our system had thrown up a truly outrageous recommendation: It said our German tissue brand should apply the same strategic blueprint ("growth code") that boosted Mobiloil sales in the USA a few years ago. - Puh, how embarrassing. How can a blossom-white hygiene product apply the same growth strategy as a pitch-black motor oil? Absurd! Preposterous! This electronic system must have utterly confused some things. The P&G managers tried hard not to burst into laughter. "Wait a minute" I said, "let's first take a closer look at the proposal." Suddenly, everything changed. We were all looking at the proposed brand strategy ("growth code") and the outrageous idea surprisingly turned out to make a lot of sense. In fact, we all agreed that our tissue brand could learn a valuable lesson from motor oil indeed! The P&G executive raised an eyebrow. "This is provocative stuff", he murmured. "How come we never thought of that one before?"
Now, you probably want to know what exactly Mobiloils strategy was. They applied a "growth code" that we call "Historical Magnification". Here is the idea behind this principle: "Don't look at your brand as a consumer good any longer. Position it as a cultural good instead, present it as an icon of your culture, that has earned its place in the history books. This will make your competitors look small, plain and negligible."
How did Mobiloil apply this in advertising? They presented themselves as one of the key players during the 20th century of the USA. And they are right to do so, when you think about it: For example, Mobiloil was there when Lindbergh crossed the Atlantic. Also, Mobil fuels were used when the first space shuttle went to the moon. The big historical moments from the beginning to of the end of the century were very much Mobiloil moments.
Wouldn't you agree that our hygiene brand with its 100 year tradition can apply that same principle? No doubt, our tissue is an icon of the German culture and tradition. It was always around, especially at all grand historical moments. Remember, when the Berlin wall separating East and West was torn to pieces? Can't you vividly remember the torrent of emotions overwhelming the whole nation? And our tissue brand was all over the place drying the tears of happiness. Looking at photo archives and video footage, you'll find even the former federal chancellor Helmut Kohl wiping tears out of his eyes with a white paper tissue. He must have been using our brand, right?
Being a legend, being a "cultural good", our tissue brand can rightfully reinforce its premium pricing. It can afford to reposition competitors as boring consumer goods dedicated to cleaning runny noses. Those competitors are playing in a different league altogether. They are in the league of low-interest commodities.
Now, you are familiar with just one of our "growth codes" that can be applied to brands as diverse as motor oils and paper tissues. From our experience, this kind of strategic "cross-fertilization" between remote categories inspires the most innovative ideas to fuel any brands growth. Imagine, you've got access to the whole array of such powerful principles that have proven to transform the most average products and services to (global) market leaders. They are the blueprints of success for most the world's fastest growing brands.
By Wolfram Wvrdemann, author of 'What Makes Winning Brands Different?'
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