Restaurant Training: An Employee Training Guide for Managers - Softcover

Drummond, Karen Eich

Softcover

ISBN 10: 0471552070 ISBN 13: 9780471552079

Publisher: John Wiley & Sons, 2008

Synopsis

This ready-to-use staff training manual covers three basic areas: safety and sanitation, food production skills and service ability. Discusses standard industry procedures and practices with instructions for customizing to individual restaurant operations. Presents 30 training outlines featuring ready-to-photocopy transparency masters and employee materials such as summaries, exercises and quizzes. Also includes a variety of suggested training techniques.

About this title

Synopsis:

More than just a book about how to train new employees, this is an employee basic training programme which includes proven training techniques guaranteed to quickly and efficiently get new employees on line with the basic skills and knowledge they need. Employee orientation, training and retraining are covered, focusing on the three key areas of a successful foodservice operation - sanitation and safety, service skills and food production skills. The emphasis throughout is on helping the owner or manager to customize the individual character of each establishment, as well as the standard industry practices and procedures. The text includes a number of ready-to-photocopy materials - 30 training outlines, detailed checklists for each phase of training, transparency masters, employee exercises and quizzes.

About the Author:

Karen Eich Drummond has held a variety of management and training positions in both commercial and institutional foodservice. She is currently a consultant on foodservice management, training, and nutrition issues, and is also an instructor in a hotel, restaurant, and institutional management program, which she founded in 1988. Ms. Drummond is also the author of Human Resource Management for the Hospitality Industry, and Nutrition for the Foodservice Professional. She earned her M.S. in Education at Russell Sage College, and is currently completing her Ph.D. at Temple University.

About this edition

• Publisher: John Wiley & Sons
• Publication date: 2008
• ISBN 10: 0471552070
• ISBN 13: 9780471552079
• Binding: Paperback
• Edition number: 1
• Number of pages: 416