Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional attitude are the ingredients needed to harvest those rewards. This comprehensive book educates servers, supervisors, and managers in the techniques and demeanor of professional service.
"synopsis" may belong to another edition of this title.
Lendal H. Kotschevar, PhD, FMP, is Professor Emeritus at Florida International University. Valentino Luciani, CHE, is a former lecturer in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.
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Seller: The Book Cellar, LLC, Nashua, NH, U.S.A.
paperback. Condition: Very Good. Great used condition. A portion of your purchase of this book will be donated to non-profit organizations.Over 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders. Seller Inventory # 10836351
Seller: The Book Cellar, LLC, Nashua, NH, U.S.A.
paperback. Condition: Very Good. Great used condition. A portion of your purchase of this book will be donated to non-profit organizations.Over 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders. Seller Inventory # 10836632
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Condition: Good. Used book that is in clean, average condition without any missing pages. Seller Inventory # 7714973-6
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Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 7609921-75
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0471413178I3N00
Seller: The Book Spot, Sioux Falls, MN, U.S.A.
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