Presenting Service: The Ultimate Guide for the Foodservice Professional - Softcover

Kotschevar, Lendal H.; Luciani, Valentino

 
9780471413172: Presenting Service: The Ultimate Guide for the Foodservice Professional

Synopsis

Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional attitude are the ingredients needed to harvest those rewards. This comprehensive book educates servers, supervisors, and managers in the techniques and demeanor of professional service.

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About the Author

Lendal H. Kotschevar, PhD, FMP, is Professor Emeritus at Florida International University. Valentino Luciani, CHE, is a former lecturer in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.

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